Logging In

Below are the steps required to log into your Catchups account.

1.    Open the Catchups app on your phone.

2.    Select Log In.

3.    Enter your email address that you created on registration. If you have updated your email from within the app, please use your updated email instead of your email upon registration.

4.    Enter your password that you created on registration. If you have forgotten your password, you can learn how to re-set your password here.

5.    Tap Login.

Troubleshooting Login

There may be a few reasons as to why you cannot be logged in. Be sure to check the following:

1.    Make sure you have a good internet connection if you are connected to Wi-Fi. If you are connected, try moving to an area with stronger connection and if possible, try restarting the Wi-Fi device.

2.    Make sure you have reception if you are using your data on your cellular device. If you do have reception, try moving to a place with a stronger connection.

3.    Restart your phone.

4.    Close the app and try opening it again.

5.    Make sure you have the latest version of Catchups installed on your phone.